You are here: Home > About Us > Quality

Koyono Quality

Our Quality Guarantee

At Koyono quality is implicit. From materials of construction to specifications and processes on how we design and manufacture, we are obsessed with providing you the highest quality products, on time, the first time.

This easy and straight forward policy guarantees our products against defects in materials or construction or craftsmanship. In the unlikely event that you should receive a defective product you can return it to for full refund, including shipping costs, or we will send a new replacement priority service and at no additional charge. You can count on us.

IMPORTANT NOTE: Koyono does not offer an unconditional guarantee for the life of the product. While we use the best materials and manufacturing standards available, this does not guarantee products to be indestructible. Therefore, we do not guarantee products damaged as a result of abuse or mishandling. Also, we do not cover incidental or consequential damages, such as loss or damage to the contents that may be carried in one of our products. Importantly, we do not guarantee against wear and tear resulting from use of a product over 90 days. If a product you ordered from experiences unusual wear and tear within 90 days please contact Koyono Customer Service and Support. Let's face it, stuff wears out.