It's really simple to return something you ordered from Koyono.com for an exchange or a refund. If you are not completely satisfied with your order, you can return any product you ordered for any reason. We want you to be happy and will do what every we can to meet your needs.
At Koyono quality is implicit. From materials of construction to specifications and processes on how we design and manufacture, we are obsessed with providing you the highest quality products, on time, the first time.
This easy and straight forward policy guarantees our products against defects in materials or construction or craftsmanship. In the unlikely event that you should receive a defective product you can return it to for full refund, including shipping costs, or we will send a new replacement overnight and at no additional charge. You can count on us.
Please click here for more information on our Quality Guarantee
Need to return an item? No problem.
If you would like to exchange or
return an item you ordered, please follow the steps below.
exchange part of your
order for a different size or color,
simply return the item within 30 days of receiving your order, in its
original, unused condition (including all original tags and packaging).
Please follow the steps below to return an item for an exchange or refund.:
1) Secure all goods to be returned along with a copy of
2) Include a note explaining the reason for the return
the new size and color you would like to try).
3) Print a return label as instructed below.
4) Return the package via a postal carrier of your
will be processed wthin 5 days of receipt of the
ordered. Please allow up to 30 days for refunds to appear on
your credit card.
there is a problem with the quality of condition of a product we ship
to you, please
contact us immediately.
We cannot refund your original shipping charges
unless the product
is deemed defective or there was a mistake in fulfilling your order.
For international orders, all customs, duties,
taxes, and any
other charges are the sole responsibility of the customer and cannot be
your returns to:
1420 Winslow Dr.
Hudson, OH 44236
Need to download a return label? Please
Simply enclose the form inside your return package and
affix the label to the outside.
IMPORTANT NOTE: For international orders, all customs,
duties, taxes, and any other charges are the sole responsibility of the
customer and cannot be refunded. Koyono
will not accept any returns or exchanges shipped after the 30 day period, or if
the item(s) are soiled and/or have been worn. If an item is returned after 30 days or not in new condition, they will be discarded. For information on our
commitment to quality please click here.
Thank you again for doing business with Koyono. If you
any questions, please call us at 216-373-2569 or