Quickly find answers to your questions below...  Please do not hesitate to contact Koyono Support if we can be of any further service to you.
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Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I log out of my account?
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return or exchange my product?
I received the wrong product.
What is your return policy?
Do you ship to my country?
What are my shipping charges?
What is the return policy?
When will my order ship?
Fraud Prevention
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Can I leave a product review?
I need help with sizing.
How do I buy/redeem a gift certificate?
How do I find my product?
What are my payment choices?
How do I navigate the site?
How do I use a coupon?
Additional Support
Become a Koyono Affiliate
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