At Koyono quality is implicit. From materials of construction to specifications, and processes on how we design and manufacture, we are committed to providing the highest quality products. We offer a variety of products and many from other manufacturers, who all have their own warranties.
Worry Free Warranty: Take a picture of the problem and we will determine if it can be fixed or needs to be replaced. This easy and straight forward policy guarantees our products against defects in materials or construction or craftsmanship. We will let you know if the product that you receieved needs to be returned and will take care of the shipping charges if it is deemed defective.
Slimmy and bolstr products: 2 year limited warranty. 1st year worry free warranty. 2nd year against defects (straps, zippers, etc), but not normal wear and tear.
Clothing and non-house brands warranty: 90 days
DISCLAIMER: Koyono does not offer an unconditional guarantee for the life of the product. While we use the best materials and manufacturing standards available, this does not guarantee products to be indestructible. Therefore, we do not guarantee products damaged as a result of abuse or mishandling. Also, we do not cover incidental or consequential damages, such as loss or damage to the contents that may be carried in one of our products. Importantly, we do not guarantee against wear and tear resulting from use of a product over 90 days. Let's face it, stuff wears out. But we will work with you and want you to be happy with your purchase, so feel free to contact us..
If a product you ordered from Koyono.com experiences unusual wear please contact us.