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FAQs

Environment

Taking care of mother Earth is absolutely important to us, as living a minimnal life and caring for the environment are principally synonymous. Could we be more environmentally friendly? Sure! And we will always look for ways to minimize waste and do as little harm to the environment as possible in both our business and personal lives.

Here are some of the things we are already doing.

    • Minimally package products.
    • Use recyclable packaging as much as possible.
    • Recycle all boxes for reuse or composting. No box gets thrown in the dumpster.
    • Reuse or recycle paper.
    • Drink from a water bottle instead of buying bottled water.
    • Ship via ground as much as possible; shipping by air leaves a significantly larger carbon footprint.
    • Turn off the lights! Bike to work.
    • Think and live minimally.
    • The less you consume, the less harm you do to the environment.
My Account

To log into your account, do the following:

  1. Click on the three bar icon to the top left of the screen.
  2. Click My Account.
  3. Enter your email address and password.
  4. Click View Order Status.
Payment

We accept Amazon Payments, America Express, BitCoin, Discover, PayPal, MasterCard, Visa.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement

(https://www.shopify.com/legal/privacy).
IMPORTANT NOTE: Due to fraud we do not accept credit card payments for certain regions of the work. If we ship to your country, but you are unable to use a credit card, please use Amazon Payments, BitCoin or PayPal. 
Privacy

It's simple: We guarantee that all of your information is 100% safe and will not be accessible under any circumstances to any unauthorized third parties.

At Koyono Co., we take your privacy very seriously. What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
  • NOTE: For your protection, we never receive or collect your credit card information and you can only be charged the amount you agree to pay upon checking out of our shopping cart.  We meet all PCI data security requirements and have our site tested regularly for malware.

How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you provide us with an e-mail address, you are automatically opted-in to receive our periodic e-mail newsletter.  If you would no longer like to receive promotional e-mails from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below.  It's a simple and safe process.

How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.  For your protection, we never receveive or collect your credit card information and you can only be charged the amount you agree to pay upon checking out of our shopping cart. We meet all PCI data security requirements and have our site tested regularly to ensure that high security standards are maintained. Please visit our Security section for further information on how we protect you. 

Do we use "cookies"? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties? We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Koyono Co.. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  We scrutinize third party company's privacy policies to assure they are in alingment with our own and/or require that they sign confidentiality agreements that stipulate that any information we provide to them is to be used for the purposes of Koyono Co. business only. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, please select the "unsubscribe from this list" link at the bottom of the first e-mail you receive from us.  This is an automated process that will ensure that your e-mail is removed from our e-mail campaign list and eliminates the possibility of human error.  If you have any questions or need help with this process, please contact us or call 216-223-8649. To delete all of your online account information from our store database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links In an attempt to provide you with increased value, we may include third party links (eg. Apple.com) on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 10/16/14.

Your consent

By using our site, you consent to our privacy policy.

Disclaimer

For all orders that are investigated for fraud, you waive the terms of this privacy policy. For more information, please click on the Terms and Conditions tab.

Product Availability

If you are trying to purchase an item, but do not se any size/color options, or are unable to add it to the cart, then that means it is out of stock. If you have any questions about eh availability of al product, please feel free to contact Koyono Support. 

Product Origin

It all depends. While we like to try and keep manufacturing in the United States, it really does not matter to us where a manufacturer is located as long as we can establish a good relationhip with them. This encompasses them treating their employees with respect, prompt delivery, quality workmanship, among other things.

Here is a list of products and where they are made:

  • Slimmy Wallets: Domninican Republic
  • Koyono Branded Shirts, Pants and Shorts: USA
  • Black Coat Classic: USA
  • Bolstr: USA

We also carry several products from other manufacturers. Please check with these brands directy on the country of origin of their respective products.

Product Returns
It's really simple to return something you ordered from Koyono.com for an exchange or a refund. If you are not completely satisfied with your order, you can return any product you ordered for any reason. We want you to be happy and will do what ever we can to meet your needs.

Product Sizing

General sizing information is listed for each product in terms of how it was designed to fit.  Below is a general sizing chart for reference:

Men's Sizing Chart
    Small Medium Large X-Large XX-Large
Neck

Inch
Cm

14-14.5
36-37

15-15.5
38-39

16-16.5
41-42

17-17.5
43-44

18-18.5
46-47

Chest Inch
Cm
34-36
86-91
38-40
94-102
42-44
104-112
46-48
114-122
50-52
124-132
Waist Inch
Cm
28-30 71-76 32-34 78-86 36-38 89-97 40-42 99-107 44-46 109-117
Hip Inch
Cm
34-36
86-91
38-40
94-102
42-44
104-112
46-48
114-122
48-50
124-132
Sleeves Inch
Cm
32.5-33
83-84
33.5-34
85-86
34.5-35
88-89
35.5-36
91-92
36.5-37
93-94
Returns and Exchanges

It's really simple to return something you ordered from Koyono.com for an exchange or a refund. If you are not completely satisfied with your order, you can return any product you ordered for any reason. We want you to be happy and will do what ever we can to meet your needs.

If you would like to exchange or return an item you ordered, please send them back in the original packaging, along with a copy of your invoice to:

Koyono - Returns 1284 SOM Center Rd. STE 192 Cleveland, OH 44124

For exchanges, please indicate the item that you would like to receive in a note or send us an email

IMPORTANT NOTE: For international orders, all customs, duties, taxes, and any other charges are the sole responsibility of the customer and cannot be refunded. Koyono will not accept any returns or exchanges shipped after the 30 day period, or if the item(s) are soiled and/or have been worn. If you have any questions, please feel free to contact us. Please allow 30 days for your refund to post to your credit card.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We use Authorize.net to process all credit card transactions. Since 1996, Authorize.Net has been a leading provider of payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. Once your credit card information is accepted, we receive notification and it triggers your order to be picked, packed and shipped. We never receive your credit card information when you make an online purchase and do not keep it on file in any way. 

Ship International

We ship to many countries outside of the United States. However, we do not ship to some countries/continents which are listed below.

  • Africa
  • India
  • Indonesia
  • Cambodia
  • Thailand
  • Vietnam

If you have any questions, please feel free to contact us.

Ship Rates

For domestic and international shipments, we use USPS and Fedex. We charge flat rates depending on the weight of your package. Most orders ship FOB Traverse City, MI 49686. International customers are responsible for paying the customs and import duties at the time of delivery.

DOMESTIC

WEIGHT CODES: L = LIGHT, M = MEDIUM, H = HEAVY


SHIPPING SERVICE WEIGHT (lb) COST ($)
USPS First Class (2-5 Days) 0.0 - 0.82 2.99
Fedex Ground L (2-5 Day) 0.0 - 5.0 9.99
Fedex Ground M (2-5 Day) 5.1 - 10.0 14.99
Fedex Ground H (2-5 Day) 10.1 - 15.0 19.99
USPS Priority L (2-3 Days) 0.0 - 2.0 7.99
USPS Priority M (2-3 Days) 2.1 - 6.0 15.99
USPS Priority H (2-3 Days) 6.1 - 15.0 29.00
Fedex Overnight L (1 Day)  0.0 - 5.0 45.00
Fedex Overnight M (1 Day)  5.1  - 10.0 70.00
Fedex Overnight H (1 Day) 10.1  - 25.0 125.00

CANADA

WEIGHT CODES: L = LIGHT, M = MEDIUM, H = HEAVY
SHIPPING SERVICE WEIGHT (lb) COST ($)
USPS First Class International L (5-15 Days) 0.0 - 0.4 6.99
USPS First Class International M (5-15 Days) 0.5 - 2.0 13.99
USPS First Class International H (5-15 Days) 2.1 - 4.0 25.00
USPS International Priority L (3-7 Days) 0.0 - 5.0 19.00
USPS International Priority M (3-7 Days) 5.1 - 10.0 35.00
USPS International Priority H (3-7 Days) 10.1 - 25.0 55.00
FedEx International Priority L (1-2 Days) 0.0 - 3.0 35.00
FedEx International Priority M (1-2 Days) 3.1 - 7.0 50.00
FedEx International Priority H (1-2 Days) 7.1 - 25.0 75.00

INTERNATIONAL

WEIGHT CODES: L = LIGHT, M = MEDIUM, H = HEAVY
SHIPPING SERVICE WEIGHT (lb) COST ($)
USPS First Class International L (5-15 Days) 0.0 - 0.4 7.99
USPS First Class International M (5-15 Days) 0.5 - 2.0 16.99
USPS First Class International H (5-15 Days) 2.1 - 4.0 27.00
USPS International Priority L (3-7 Days) 0.0 - 5.0 25.00
USPS International Priority M (3-7 Days) 5.1 - 10.0 45.00
USPS International Priority H (3-7 Days) 10.1 - 25.0 65.00
FedEx International Priority L (1-2 Days) 0.0 - 3.0 45.00
FedEx International Priority M (1-2 Days) 3.1 - 7.0 65.00
FedEx International Priority H (1-2 Days) 7.1 - 25.0 90.00
Ship Tracking

We will send you an email with tracking infromation when your order ships. You can also log into your account to view your tracking number.

DISCLAIMER: While all shipping methods we use are close to 100% reliable, ones listed without tracking are not guaranteed. If a shipment is lost using a non-trackable shipping method, Koyono is not responsible for refunding charges for shipping, handling and lost or damaged goods. If you are shipping to a business or office building, we will not be held responsible if the internal mail service of your building company is unable to deliver the package to you. We highly recommend that you ship to a residence and via a trackable service. Should you have any questions about this disclaimer, please feel free to contact us.

Stores

Currently our products are primarily availabe on Koyono.com, Amazon.com and eBay.com. We are looking to expand out retail presence. Please check back in the future or feel free to contact us should you have any questions.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Koyono Co.. The collective work includes works that are licensed to Koyono Co..

Copyright 2003-2015, Koyono Co. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Koyono Co. or purchasing Koyono Co. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Koyono Co. or to purchase Koyono Co. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Koyono Co.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

Several trademarks and trade names of Koyono Co. used in the site, which include but are not limited to "BLACKCOAT", "SLIMMY", "KOYONO", "BUTT BRICK", "BUSINESS CAMOUFLAGE" and "FUMOOLA", are trademarks or registered trademarks of Koyono Co.. Bolstr is a registered trademark of Right Brain Holdings, LLC.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Koyono Co. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Koyono Co. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Koyono Co. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Koyono Co. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Koyono Co. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Fraud

WARNING! Koyono Co. has zero tolerance for fraudulent purchase. All suspicious orders and IP addresses can be reported to the Federal Bureau of Investigation (FBI) and International Police (INTERPOL). We also work with local authorities to assist with fraud investigation.

WARNING: If we receive a chargeback for an order, we reserve the right to provide your information to law enforcement authorities.

For all orders that are investigated for fraud, you waive the terms of this privacy policy. We report suspicious activity (ie. chargebacks) to Interpol and www.ic3.gov. We also reserve the right to post your personal information on public websites for identification purposes. Please note that if your name is posted on websites linked to fraud, your name will be searchable by all search engines.

Typographical Errors

In the event that a Koyono Co. product is mistakenly listed at an incorrect price, Koyono Co. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Koyono Co. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Koyono Co. shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Koyono Co. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Koyono Co. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Koyono Co..

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Koyono Co. products) shall be in the state or federal courts located in Cuyahoga County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Koyono Co. products) must be commenced within one (1) year after the claim or cause of action arises. Koyono Co.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Koyono Co. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Koyono Co. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Koyono Co. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Koyono Co. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Koyono Co. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Koyono Co. in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Koyono Co., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Koyono Co. may link to sites operated by third parties. However, even if the third party is affiliated with Koyono Co., Koyono Co. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Koyono Co.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Koyono Co. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Retailers

If you are interested in becoming a retailer, please contact us.

Warranty

At Koyono quality is implicit. From materials of construction to specifications, and processes on how we design and manufacture, we are committed to providing the highest quality products. We offer a variety of products and many from other manufacturers, who all have their own warranties.

Worry Free Warranty: Take a picture of the problem and we will determine if it can be fixed or needs to be replaced. This easy and straight forward policy guarantees our products against defects in materials or construction or craftsmanship. We will let you know if the product that you receieved needs to be returned and will take care of the shipping charges if it is deemed defective.

Slimmy and bolstr products: 2 year limited warranty. 1st year worry free warranty. 2nd year against defects (straps, zippers, etc), but not normal wear and tear. Clothing and non-house brands warranty: 90 days

DISCLAIMER: Koyono does not offer an unconditional guarantee for the life of the product. While we use the best materials and manufacturing standards available, this does not guarantee products to be indestructible. Therefore, we do not guarantee products damaged as a result of abuse or mishandling. Also, we do not cover incidental or consequential damages, such as loss or damage to the contents that may be carried in one of our products. Importantly, we do not guarantee against wear and tear resulting from use of a product over 90 days. Let's face it, stuff wears out. But we will work with you and want you to be happy with your purchase, so feel free to contact us.

If a product you ordered from Koyono.com experiences unusual wear please contact us.